How to book with us
If you would
like to book our safaris listed in this website, simple fill our online form
with a relevant safari code with all information required and submit. Indicate
date you plan your tour and preferred itinerary. We will respond
to you promptly to give you a quotation and availability. After
confirming with us, we will go ahead and secure you a reservation and send you
a confirmed invoice as confirmation of services booked.
Deposit
In
some cases we might require you to pay a deposit so as to clear with
accommodations. However the balance should be cleared before the safari
commences.
Payments
We
accept payment by wire transfers
Responsibility
Travel
carries a measure of Risk. Bookings are accepted on the specific condition that
Our company only acts as agent of clients in the matter related to hotels,
sightseeing, restaurants, all transportation from the services included in the
tour. Our company purchases the services from suppliers and other independent
contractors without warranties and representations from them. Thus such
services are subjected to its control.
The
right is reserved to substitute hotels of comparable status and make any change
in itinerary where deemed necessary or caused as a result of adverse road or
weather conditions, disruption to airline schedules or any valid reason. While
precaution is taken to ensure passenger safety and comfort on tour, Our company and
its agencies shall not be liable for deaths arising from itinerary any cause
and any manner whatsoever or change of itinerary or act including terrorism,
Natural calamity and government, accident, error of commission caused by
supplier or independent contractors, their employees, representative or any
other event beyond Our company. All Baggage is carried
at pass angers own risk and Our company reserves the right to
exclude certain baggage to its discretion. The airline used to provide flight
services within Kenya are subjected to international air conventions limiting
its liability and are printed at the back of airline Ticket. These convention
form terms and condition for this package
Reservations
and payments
All
prices quoted are US Dollars.
Payment
is acceptable in any freely convertible currency at the prevailing rate at the
time of exchange
We
accept payment by bank transfers.
A
deposit of 20% is required at the time of booking
The
balance should be cleared at least 35
days before commencement of the tour
If
bookings are made 20 days or less, the full amount should be paid.
The
company reserves the right to cancel any booking if the above terms are not
met.
Tour
prices
The
price quoted is inclusive of transportation according to the itinerary.
Full
board meal plan on accommodation in lodges, half board on Beach hotels and Bed
and breakfast on city hotels
Tour
prices do not include visa fees, local departure taxes, and any excess baggage
charges, tipping and items of personal nature for example
drinks, laundry and telephone calls.
Rates
are subject to change depending on the prevailing tariffs.
Passports
and Visas
Valid
passports are required for travel to the destinations in our brochure.
Check
with your travel agent or contact us.
Travels for
the latest visa requirements.
Tour
Alterations
The
company reserves the right to alter any tour arrangement or cancel the
operation should any condition necessitate.
The
right is also reserved to decline or refrain to accept any person as a member
of a group.
An
equitable amount will be refunded accordingly.
Cancellations
Cancellations
must be received in writing.
Refund
for cancellation will depend pm the duration of cancellation prior that is as
below:
40
– 60 days – full refund less USD $40.00 administration fee
14
– 35 days – 25% of the tour price
02-
14 days – 40% of the tour price
Under
2 days and no shows – NO REFUND
Liability
Bookings
are accepted on the condition that Our company and its
agents acts as agents for the passenger in hotel/lodge accommodation, transport
and tours and will not be liable for loss, delay, injury, accident or damage
arising when the passenger is being carried in transport owned by the company. The company owns the right to subcontract
the service agreed to be supplied, wholly or partially, in the event in which
the company liability clause shall apply.
The
respective laws of the country govern the liability to the company
transportation.
Other
claims are subject to the jurisdiction courts in the country in which the cause
arises.
The
company accepts no liability, whatsoever for loss, theft or damage to the
clients’ baggage; however, utmost care will be used while handling the same.
Baggage insurance is highly recommended.
Our
company will not accept responsibility for additional expenses or losses due to
changes in airlines schedules or delays or any other factor caused by force
majeure such as civil strife, war, quarantine etc.
Refunds
and claims
Refunds
are not made for any missed services, except for verifiable extenuating
circumstances.
For
verifiable claims to be considered, they must be received in writing within 30
days of the termination of the
program and be accompanied by supporting documentation and/or a statement from
the Operating Company verifying the claim. Any adjustment considered will be
based on the actual price of the services involved and not on a per diem basis.
Adjustments will not be made for unused sightseeing trips or meals.
Our
company will
not accepts any liability for any claims that are not received within 30 days
of the
termination of your travel program. All claims for days missed while traveling
should be made in writing within 30 days of the termination of the program.
Traveler
representation
The
Traveler represents that neither he nor she nor anyone traveling with him or
her has any physical or other condition or disability that could create a
hazard to him/her or other members of the tour.
Our
company reserves the right to decline to accept anyone on a trip and reserves
the right to remove from the trip, at his or her sole expense, anyone whose
condition is such that he or she could create a hazard to himself or others, or
otherwise impact the enjoyment of other passengers on the trip.
Air
Transportation
We shall arrange the
best-priced airfares available in the class of travel desired by the passengers